Term and Conditions

Last Updated: [Date]

Welcome to Secret Luxe Lingerie (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website secretluxelingerie.com and all purchases made through it. By accessing our site or making a purchase, you agree to these terms.

1. User Obligations and Responsibilities

1.1 Account Accuracy

When creating an account or placing an order, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password
• Promptly update any changes to your information

1.2 Prohibited Conduct

You may not:

• Use our site for any illegal purpose
• Reproduce, duplicate, or resell our products without authorization
• Use automated systems to access our site
• Attempt to circumvent our security measures

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our:

• Balconette bras and demi-cup styles
• French lace collections
• Silk boxers and briefs
• Corsets and bustiers
• Other intimate apparel

However, slight variations in color or texture may occur due to monitor settings or natural materials.

2.2 Size Guidance

We provide detailed sizing charts for our lingerie and undergarments. Customers are responsible for selecting appropriate sizes.

2.3 Availability

All products are subject to availability. We reserve the right to discontinue items without notice.

3. Orders and Payment

3.1 Order Process

Orders constitute an offer to purchase, which we accept when we ship the item(s). We may refuse any order in our sole discretion.

3.2 Pricing

Prices are in USD and exclude applicable taxes and duties. We reserve the right to adjust prices at any time.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

3.4 Shipping

We offer two shipping options:

• Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

International customers may incur customs fees, which are their responsibility.

4. Returns and Exchanges

4.1 Return Policy

We accept returns within 15 days of delivery for:

• Unworn, unwashed items with all tags attached
• Items in original packaging with hygiene liners intact

4.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Final sale items
• Garters & hosiery
• Items missing hygiene liners

4.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include order number and return reason
3. Ship approved returns to our Maryland address

Customers are responsible for return shipping costs unless the return is due to our error.

5. Intellectual Property

All content on our site, including:

• Product designs
• Photography
• Text
• Graphics

are protected by copyright and trademark laws. Unauthorized use is prohibited.

6. Limitation of Liability

Secret Luxe Lingerie shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays caused by shipping carriers or customs
• Product misuse or improper care

Our total liability for any claim shall not exceed the purchase price of the product(s) in question.

7. General Provisions

7.1 Governing Law

These terms shall be governed by Maryland law without regard to conflict of law principles.

7.2 Changes to Terms

We may update these terms at any time. Continued use of our site constitutes acceptance of changes.

7.3 Contact Information

For questions about these terms, contact us at:

Secret Luxe Lingerie
708 Pine Drift Dr
Odenton, MD 21113 USA
Email: [email protected]