At Secret Luxe Lingerie, we craft every piece with precision and care, just as we handle your returns and exchanges with the utmost attention. If your purchase doesn’t fit like our signature demi-cup bras or delight you like our French lace collections, we’re here to make it right.

Our Return & Exchange Promise

We offer a 15-day return window from the date of delivery. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags and hygiene liners intact
  • In the original packaging

Non-Returnable Items:

For hygiene reasons, we cannot accept returns on:

  • Final sale items (marked as such)
  • Garters & Hosiery (due to their intimate nature)
  • Any item without its original hygiene liner

The Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our Customer Care team at [email protected] with:

  • Your order number
  • The items you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Prepare Your Package

Once approved, please:

  1. Repack items in their original packaging
  2. Include all tags and hygiene liners
  3. Place the completed return form (we’ll email this to you)
  4. Seal securely

Step 3: Ship Your Return

Send your package to:

Secret Luxe Lingerie Returns
708 Pine Drift Dr
Odenton, MD 21113
USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds are processed within 5-7 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate the replacement item(s) and size(s) desired
  3. We’ll ship your new items once we process your return
  4. You’ll only be charged if the new items exceed the value of your return

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Secret Luxe Lingerie Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Items to Return: – [Item Name] in [Size/Color] – [Item Name] in [Size/Color] Reason for Return: [Fit/Quality/Other] I would prefer: [Refund/Exchange to [Item Name] in [Size/Color]] Please advise on next steps. Thank you for your assistance. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

International Returns

For customers outside the U.S.:

  • You are responsible for return shipping costs and any customs fees
  • Please mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may vary based on exchange rates

Need Assistance?

Our Customer Care team treats every concern with the same delicate attention we give to our corsets and bustiers. Contact us at [email protected] for any questions about returns or exchanges.

We appreciate your trust in Secret Luxe Lingerie and are committed to ensuring your complete satisfaction, just as we’re committed to crafting intimate apparel that celebrates your unique beauty.