FAQ

Our lingerie is designed to celebrate and enhance your natural curves while prioritizing comfort and confidence. From our curve-flattering balconette bras to our smoothing high-waist collections, each piece is crafted with premium fabrics and thoughtful details to make you feel beautiful.

Absolutely! We proudly offer an extensive range of curvy options across our collections, including bras, panties, and bodysuits. Look for our specially marked “Curvy” category to find pieces designed to beautifully accommodate fuller figures.

We provide detailed sizing guides for each product category on our product pages. For bras, we recommend measuring your underbust and bust to determine your perfect fit. If you’re between sizes or need personalized advice, our customer service team is happy to assist.

Our demi-cup bras offer a lower, more natural coverage that’s perfect for everyday wear, while our balconette bras provide more structured support with a horizontal neckline that creates beautiful lift and cleavage. Both styles are designed to enhance your curves in different ways.

Simply click “Register” at the top of our website and follow the prompts. Having an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.

Click “Forgot Password” on the login page, and we’ll email you instructions to create a new one. For security reasons, we cannot provide passwords over email.

We process orders quickly to get your lingerie to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet been processed.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are processed through encrypted channels to protect your information.

Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

Payment declines can occur for various reasons, including insufficient funds, incorrect card details, or your bank’s security measures. We recommend double-checking your information or trying an alternate payment method. For further assistance, please contact your card issuer.

We ship worldwide, excluding Asia and select remote regions. Our design studio is located in Odenton, Maryland, but we deliver our luxurious lingerie to doorsteps across the globe.

We offer two shipping methods:

Standard Shipping ($12.95): Processed within 1-2 business days and delivered via DHL or FedEx, arriving within 10-15 business days after dispatch.

Free Shipping: Available on orders over $50, processed within 1-2 business days and delivered via EMS, arriving within 15-25 business days after dispatch.

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s journey to you.

Yes, we understand the importance of privacy. All orders are shipped in plain outer packaging with no indication of the contents inside. Billing details are also kept confidential.

We offer a 15-day return policy from the delivery date. Items must be unworn with original tags attached and in their original packaging. Please contact us at [email protected] to initiate a return.

First, contact our customer service team to receive return authorization and instructions. Once approved, package the item securely and send it back to us. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping fees are non-refundable.

Currently, we process returns rather than direct exchanges. To exchange an item, please return the original purchase and place a new order for the desired item. This ensures you receive your new lingerie as quickly as possible.

Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days. For urgent matters, please include “URGENT” in your subject line.

While we don’t currently offer gift wrapping, our elegant packaging makes any Secret Luxe piece a beautiful gift. All orders arrive in our signature discreet packaging to maintain the surprise.

We’d love to hear about pieces you’re hoping to see restocked! While we can’t guarantee availability, we do consider customer requests when planning our inventory. Email us with the product details, and we’ll notify you if it becomes available again.