Dear Secret Luxe Community,

We understand that when you’ve found those perfect curve-enhancing pieces that make you feel confident and beautiful, you’ll want them to arrive at your doorstep as quickly and seamlessly as possible. That’s why we’ve designed our delivery services to match the thoughtfulness of our lingerie designs.

Our Shipping Promise

Just as our lingerie is crafted to celebrate your unique shape, our delivery services are tailored to fit your needs. Whether you’re stocking up on our balconette bras or treating yourself to one of our smoothing high-waist collections, we ensure your intimate apparel arrives with the same care we put into designing it.

Shipping Options Designed for You

Standard Shipping ($12.95)

For when you simply can’t wait to experience your new Secret Luxe pieces:

  • Processed within 1-2 business days
  • Delivered via DHL or FedEx
  • Arrives within 10-15 business days after dispatch
  • Tracking number provided for peace of mind

Free Shipping on Orders Over $50

Because we believe luxury should be accessible:

  • Processed within 1-2 business days
  • Delivered via EMS
  • Arrives within 15-25 business days after dispatch
  • Perfect for combining multiple curve-flattering pieces

Global Delivery with Local Care

From our design studio in Odenton, Maryland to your home, we ship worldwide (excluding Asia and select remote regions). Wherever you are, we ensure your package arrives with:

  • Discreet packaging: Plain outer packaging that protects your privacy
  • Secure billing: Confidential transaction details
  • Quality assurance: Every piece is carefully inspected before dispatch

Easy Returns Because Confidence Should Be Perfect

We stand by our “3C Test” (Comfort, Confidence, Character), but if anything doesn’t meet your expectations:

  • 15-day return policy from delivery date
  • Items must be unworn with original tags
  • Contact our team at [email protected] to initiate returns

Your Questions Answered

When will my order be processed?
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Can I change my shipping address after ordering?
Please contact us immediately at [email protected] if you need to update your shipping details. We’ll do our best to accommodate changes before your order ships.

At Secret Luxe, we believe the journey from our studio to your lingerie drawer should be as smooth and luxurious as our fabrics. Because you deserve nothing less than perfection, from the first click to the moment you slip into your new favorite pieces.

With love,
The Secret Luxe Team

708 Pine Drift Dr, Odenton, MD 21113